The foundation of SAP CX offerings lies in the expertise of our skilled SAP C/4HANA consultants, With a strong focus on customer experience (CX), our team excels in CX process consulting and SAP CX resources.
Our technical architects and development resources come with Industry experience as SAP CX implementations can vary significantly by industry and B2B Vs B2C or B2B2C scenarios. Knowledge of integrations with ERP and other systems is essential for design and development.
SAP Customer Experience ( CX) has seen increased investments from SAP for enhancing features , integration and compatibility with SAP S/4 HANA. The umbrella term under which SAP’s CRM solutions fall also sometimes referred as C4C (Cloud for Customer)
- SAP Sales Cloud: A group of interrelated customer experience solutions and tools for sales process enablement.
- SAP Commerce Cloud: focuses on product content management, experience management, personalization, and order management. This solution provides users with out-of-the-box functionality to create and maintain an e-commerce presence. Its also referred to as Hybris commerce as SAP acquired this company in 2018
- SAP Marketing Cloud focuses on business activities aimed at earning and retaining customers. This solution takes a look at data from all marketing activities and evaluates the impact of each.
- SAP Service Cloud for Customer Service Management: A solution used to provide cloud-based, intelligent help to customers when they need it. It is part of SAP Service Cloud.
- SAP Customer data cloud to securely gather information filled in via form, and allows customers to control their data in a way that is compliant with GDPR requirements.
Other solutions related to the SAP CX are
- SAP Analytics Cloud: A cloud solution that combines planning, business intelligence, and predictive analytics
- SAP CPQ (Configure, Price, and Quote): A solution used to manage personalized and configurable products in SAP Commerce Cloud, SAP Sales Cloud, or SAP Service Cloud. Originally part of CallidusCloud.